Manufacturers DOA and Warranty Internal Policy Guidelines - Full Listing

This page lists the DOA (Dead on Arrival) and Warranty information for the brands we currently supply.
Before printing out the list from your browser it is important first to carefully view the Print Preview.
(This is generally accessed by going to File > Print Preview from your browser menu but may vary slightly depending on your browser)
Some adjustments may be advisable before printing out. For example, a reduction in scale to 80% or 90% may improve layout (and save paper).
Also, switching to 'Landscape' mode will prevent undue line wrapping or text overlapping issues.
Beware! Depending on your formatting settings, the information may print out over more than 20 A4 pages.

Manufacturers DOA and Warranty Internal Policy Guidelines : 2024-12-21

AUDIOCONTROL
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 28 Days  Invision UK Ltd  01359 270280  support@invisionuk.com     
Warranty Info N/A  
DOA Notes To raise a support ticket please Click Here Please provide;
  • Model number
  • Serial number
  • Date of purchase/order number/order reference
  • Collection address and collection availability
An automated ticket number will be sent to you to advise that your request has been received. Invision then will be in contact via email to advise when the RMA has been raised and collection arranged. All accessories must be included. When the unit arrives back to Invision it will be inspected to ensure the warranty is valid (Terms and Conditions). Providing everything is compliant a replacement unit will subsequently be dispatched.
Warranty Notes To raise a support ticket please Click Here Please provide;
  • Model number
  • Serial number
  • Date of purchase/order number/order reference
  • Collection address and collection availability
An automated ticket number will be sent to you to advise that your request has been received. Invision then will be in contact via email to advise when the RMA has been raised and collection arranged. All accessories must be included. When the unit arrives back to Invision it will be inspected to ensure the warranty is valid (Terms and Conditions). Providing everything is compliant a replacement unit will subsequently be dispatched.
DOMOTZ
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 28 Days  Invision UK Ltd  01359 270280  support@invisionuk.com  https://www.domotz.com/returns   
Warranty Info 12 Months Domotz  
DOA Notes To raise a support ticket please Click Here Please provide;
  • Model number

  • Serial number

  • Date of purchase/order number/order reference

  • Collection address and collection availability
An automated ticket number will be sent top you to advise that your request has been received. Invision then will be in contact via email to advise when the RMA has been raised and collection arranged. All accessories must be included. When the unit arrives back to Invision it will be inspected to ensure the warranty is valid (Terms and Conditions). Providing everything is compliant a replacement unit will subsequently be dispatched.
Manufacturer Website: https://www.domotz.com/returns
Warranty Notes To raise a support ticket please Click Here Please provide;
  • Model number

  • Serial number

  • Date of purchase/order number/order reference

  • Collection address and collection availability
An automated ticket number will be sent top you to advise that your request has been received. Invision then will be in contact via email to advise when the RMA has been raised and collection arranged. All accessories must be included. When the unit arrives back to Invision it will be inspected to ensure the warranty is valid (Terms and Conditions). Providing everything is compliant a replacement unit will subsequently be dispatched.
Manufacturer Website: https://www.domotz.com/returns
LG
LG ALL EXCEPT COMMERCIAL SCREENS
Terms First Contact Phone Email Website Fax
DOA Info 28 Days from end user  Midwich  01379 649 333  ace@midwich.com     
Warranty Info SEE WARRANTY NOTES LG Electronics 0844 847 1406 ukmonitor@lge.com  
DOA Notes We are sorry you are having issues with your LG product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to LG. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted LG they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
Warranty Notes We are sorry you are having issues with your LG product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to LG. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted LG they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
LG COMMERCIAL SCREENS ONLY
Terms First Contact Phone Email Website Fax
DOA Info 28 days  Midwich Ltd  01379 649 333  ace@midwich.com     
Warranty Info 24 Months LG Business Solutions Helpdesk UK: 0844 248 6655 Or Eire  
DOA Notes We are sorry you are having issues with your LG product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to LG. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted LG they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / who will be happy to assist.
Warranty Notes We are sorry you are having issues with your LG product purchased, In order for us to assist you with your query as soon as possible the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to LG. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted LG they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / who will be happy to assist.
LUXUL
ALL PRODUCTS
Terms First Contact Phone Email Website Fax
DOA Info 28 Days  Invision UK Ltd  01359 270280  support@invisionuk.com     
Warranty Info 36 Months Invision UK Ltd 01359 270280 support@invisionuk.com  
DOA Notes To raise a support ticket please Click Here Please provide;
  • Model number

  • serial number

  • Date of purchase/order number/order reference

  • Collection address and collection availability
    • An automated ticket number will be sent top you to advise that your request has been received. Invision then will be in contact via email to advise when the RMA has been raised and collection arranged. All accessories must be included. When the unit arrives back to Invision it will be inspected to ensure the warranty is valid (Terms and Conditions). Providing everything is compliant a replacement unit will subsequently be dispatched.
    Warranty Notes To raise a support ticket please Click Here Please provide;
  • Model number

  • serial number

  • Date of purchase/order number/order reference

  • Collection address and collection availability
    • An automated ticket number will be sent top you to advise that your request has been received. Invision then will be in contact via email to advise when the RMA has been raised and collection arranged. All accessories must be included. When the unit arrives back to Invision it will be inspected to ensure the warranty is valid (Terms and Conditions). Providing everything is compliant a replacement unit will subsequently be dispatched.
    MIDDLE ATLANTIC
    MIDDLE ATLANTIC ALL PRODUCTS
    Terms First Contact Phone Email Website Fax
    DOA Info 7 days from end user  Middle Atlantic  +31 495 580 840  av.emea.sales@legrand.com  https://www.legrandav.com/policies/warranty_information   
    Warranty Info SEE WARRANTY NOTES Middle Atlantic +31 495 580 840 av.emea.sales@legrand.com  
    DOA Notes We are sorry you are having issues with your Middle Atlantic product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Middle Atlantic deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct. You will need the following information to hand * Product Model Number * Serial Number * Fault Details * Order Number If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / who will be happy to assist.
    Manufacturer Website: https://www.legrandav.com/policies/warranty_information
    Warranty Notes We are sorry you are having issues with your Middle Atlantic product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Middle Atlantic deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Please contact them direct. You will need the following information to hand * Product Model Number * Serial Number * Fault Details * Order Number If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / who will be happy to assist.
    Manufacturer Website: https://www.legrandav.com/policies/warranty_information
    ORIGIN ACOUSTICS
    ALL PRODUCTS
    Terms First Contact Phone Email Website Fax
    DOA Info 28 Days  Invision UK Ltd  01359 270280  support@invisionuk.com     
    Warranty Info SEE WARRANTY NOTES Invision UK Ltd 01359 270280 support@invisionuk.com  
    DOA Notes To raise a support ticket please Click HERE Please provide the following information:
    • Model number
    • Serial number
    • Date of purchase/order number/order reference
    • Collection address and collection availability
    • Description of the fault
    An automated ticket number will be sent top you to advise that your request has been received. Invision then will be in contact via email to advise when the RMA has been raised and collection arranged. All accessories must be included. When the unit arrives back to Invision it will be inspected to ensure the warranty is valid. Providing everything is compliant a replacement unit will subsequently be dispatched.
    Warranty Notes To raise a support ticket please Click HERE Please provide the following information:
    • Model number
    • Serial number
    • Date of purchase/order number/order reference
    • Collection address and collection availability
    • Description of the fault
    An automated ticket number will be sent top you to advise that your request has been received. Invision then will be in contact via email to advise when the RMA has been raised and collection arranged. All accessories must be included. When the unit arrives back to Invision it will be inspected to ensure the warranty is valid. Providing everything is compliant a replacement unit will subsequently be dispatched.
    PANASONIC
    ALL
    Terms First Contact Phone Email Website Fax
    DOA Info 30 Days  Midwich  01379 649 333  ace@midwich.com  http://www.panasonic.co.uk   
    Warranty Info 12 Months Panasonic Service Support 0870 6001620 professional.support@eu.panasonic.com  
    DOA Notes We are sorry you are having issues with your Panasonic product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Panasonic. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Panasonic they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
    Manufacturer Website: http://www.panasonic.co.uk
    Warranty Notes We are sorry you are having issues with your Panasonic product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Panasonic. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Panasonic they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
    Manufacturer Website: http://www.panasonic.co.uk
    PEERLESS
    PEERLESS ALL PRODUCTS
    Terms First Contact Phone Email Website Fax
    DOA Info 30 Days  Midwich Ltd  01379 649 333  ace@midwich.com     
    Warranty Info 60 Months Midwich Ltd ace@midwich.com  
    DOA Notes We are sorry you are having issues with your Peerless product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Peerless. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Peerless they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
    Warranty Notes We are sorry you are having issues with your Peerless product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Peerless. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Peerless they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
    PIONEER
    PIONEER ALL PRODUCTS (EXCLUDING PLASMAS)
    Terms First Contact Phone Email Website Fax
    DOA Info 30 Days from end user  Midwich  01379 649 333  Ace@midwich.com     
    Warranty Info 24 Months Sontec Electronics Ltd customer.service@sontec.co.uk  
    DOA Notes We are sorry you are having issues with your Pioneer product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Pioneer. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Pioneer they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
    Warranty Notes We are sorry you are having issues with your Pioneer product purchased, In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Pioneer. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Pioneer they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
    SAMSUNG
    SAMSUNG TFT / LFD
    Terms First Contact Phone Email Website Fax
    DOA Info 28 Days From Sale To End User  Samsung UK  0330 726 2677 (option 2)  uk.corporate@samsung.com (DSSC SW Support Team - dssc@samsung.com - 01932 455768)  samsung.co.uk/services   
    Warranty Info SEE WARRANTY NOTES Samsung UK 0330 726 2677 (option 2)  
    DOA Notes We are sorry you are having issues with your Samsung product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Samsung deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. If you develop a fault within the first 28 days from end user sale you will need to contact Samsung’s technical help line on the numbers provided. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault After full diagnosis Samsung may offer a repair. If the customer’s preference is for a credit or replacement you will be redirected back to Midwich with the Technical Advice reference number. Once the technical advice number has been provided Midwich will be able to raise a return and collection back to Samsung for inspection. If you are given a Samsung 214 call log /advice reference, Midwich can proceed with raising a return however we need to advise you of the following: - On Samsung receiving your product they will carry out a fault test, this can take up to 14 days from receipt from our warehouse. - Once the test has been completed Samsung will inform Midwich if the fault is verified or NOT * If NO FAULT is found your customer or yourself will need to arrange to collect the goods at your own cost direct from Midwich and NO CREDIT will be issued. * If a fault is CONFIRMED, Midwich will issue a credit. * Midwich are unable to send a replacement unit(s) or issue a credit until Samsung confirm your unit(s) are faulty. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / who will be happy to assist
    Manufacturer Website: samsung.co.uk/services
    Warranty Notes We are sorry you are having issues with your Samsung product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Samsung deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. If you develop a fault within the first 28 days from end user sale you will need to contact Samsung’s technical help line on the numbers provided. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault After full diagnosis Samsung may offer a repair. If the customer’s preference is for a credit or replacement you will be redirected back to Midwich with the Technical Advice reference number. Once the technical advice number has been provided Midwich will be able to raise a return and collection back to Samsung for inspection. If you are given a Samsung 214 call log /advice reference, Midwich can proceed with raising a return however we need to advise you of the following: - On Samsung receiving your product they will carry out a fault test, this can take up to 14 days from receipt from our warehouse. - Once the test has been completed Samsung will inform Midwich if the fault is verified or NOT * If NO FAULT is found your customer or yourself will need to arrange to collect the goods at your own cost direct from Midwich and NO CREDIT will be issued. * If a fault is CONFIRMED, Midwich will issue a credit. * Midwich are unable to send a replacement unit(s) or issue a credit until Samsung confirm your unit(s) are faulty. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / who will be happy to assist
    Manufacturer Website: samsung.co.uk/services
    SAMSUNG CONSUMER GOODS
    Terms First Contact Phone Email Website Fax
    DOA Info 28 Days from end user  Samsung UK  0330 726 7864 / 0818 717    http://www.samsung.com   
    Warranty Info SEE WARRANTY NOTES Samsung UK 0330 726 7864 / 0818 717  
    DOA Notes We are sorry you are having issues with your Samsung product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Samsung deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Midwich CANNOT raise a return.This is Samsung policy which unfortunately we CANNOT waiver from. Please contact them direct. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault Samsung will carry out a fault diagnostic and then advise the options available to you. If you are given a Samsung 214 call log reference, we can proceed with raising a return however we need to advise you… • On Samsung receiving your product they will carry out a fault test • Once the test has been completed Samsung will inform Midwich if the fault is verified or NOT • If NO FAULT is found your customer or yourself will need to arrange to collect the goods at your own cost direct from Midwich. • NO CREDIT will be issuesd • If a fault is CONFIRMED, Midwich will issue a credit • Midwich are unable to send a replacement unit or issue a credit until Samsung confirm your unit(s) are faulty. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / who will be happy to assist
    Manufacturer Website: http://www.samsung.com
    Warranty Notes We are sorry you are having issues with your Samsung product purchased. In order for us to assist you with your query as soon as possible, the below procedure has been provided to ensure a smooth AfterCare experience. Samsung deal with all your AfterCare requirements for the product you have purchased, they can help with technical queries and offer advice. Midwich CANNOT raise a return.This is Samsung policy which unfortunately we CANNOT waiver from. Please contact them direct. You will need the following information to hand: * Customer Name * Email Address * Product Model Number * Serial Number * Details of the fault Samsung will carry out a fault diagnostic and then advise the options available to you. If you are given a Samsung 214 call log reference, we can proceed with raising a return however we need to advise you… • On Samsung receiving your product they will carry out a fault test • Once the test has been completed Samsung will inform Midwich if the fault is verified or NOT • If NO FAULT is found your customer or yourself will need to arrange to collect the goods at your own cost direct from Midwich. • NO CREDIT will be issuesd • If a fault is CONFIRMED, Midwich will issue a credit • Midwich are unable to send a replacement unit or issue a credit until Samsung confirm your unit(s) are faulty. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) on 01379 649333 / who will be happy to assist
    Manufacturer Website: http://www.samsung.com
    SONY
    SONY PROJECTORS
    Terms First Contact Phone Email Website Fax
    DOA Info 7 days  Midwich Ltd  01379 649 333  Ace@midwich.com  http://www.sony.co.uk   
    Warranty Info SEE WARRANTY NOTES Prime Support 0207 365 2810  
    DOA Notes We are sorry you are having issues with your Sony product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Sony. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Sony they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
    Manufacturer Website: http://www.sony.co.uk
    Warranty Notes We are sorry you are having issues with your Sony product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Sony. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Sony they will be in touch with a resolution to your enquiry. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
    Manufacturer Website: http://www.sony.co.uk
    SONY CONSUMER GOODS
    Terms First Contact Phone Email Website Fax
    DOA Info 7 days  Midwich Ltd  01379 649 333  Ace@midwich.com  http://www.sony.co.uk   
    Warranty Info SEE WARRANTY NOTES Customer Information Center 0207 365 2810  
    DOA Notes We are sorry you are having issues with your Sony product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Sony. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Sony they will be in touch with a resolution to your enquiry. Please note all accessories must be returned otherwise the return will be rejected. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
    Manufacturer Website: http://www.sony.co.uk
    Warranty Notes We are sorry you are having issues with your Sony product purchased, In order for us to assist you with your query as soon as possible, please can you follow the below procedure to ensure a smooth AfterCare experience. Please contact Midwich After Care Excellence Team (ACE) who will take the details and contact the manufacturer on your behalf, we are unable to raise a return or offer a credit/replacement until all information has been supplied to Sony. Could you please have the following information to hand to supply to the AfterCare Team (ACE) * Product Model Number * Serial Number * Fault Details * Order Number Once our AfterCare Team (ACE) have contacted Sony they will be in touch with a resolution to your enquiry. Please note all accessories must be returned otherwise the return will be rejected. If you have any questions or would like further advise, please feel free to contact our AfterCare Team (ACE) who will be happy to assist.
    Manufacturer Website: http://www.sony.co.uk